Which of the following is not one of the characteristics of supportive communication?
a. It is person oriented, not problem oriented.
b. It encourages being descriptive not evaluative.
c. It is specific not general.
d. It is conjunctive, not disjunctive.
a. It is person oriented, not problem oriented.
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Which of the following is a differentiation and product positioning strategy?
A) low cost of purchase B) brand encoding C) product elimination D) bundling and unbundling E) product line extensions
To find an error, you should first
a. re-post every entry; b. find the difference between the debits and the credits; c. erase questionable entries; d. trace all postings; e. double check your addition.
Trisha works in an upscale department store. She has been instructed by the management staff that she can take up to 20 percent off a product if it appears damaged in some way. In addition, Trisha is encouraged to help customers as she sees fit, including giving customers discount coupons on future purchases if they return a product because they weren't satisfied. The management at Trisha's store is practicing
A. employee equity. B. standardization. C. empowerment. D. relationship management. E. quality control.
A lathe is set to cut bars of steel into lengths of 6 centimeters. The lathe is considered to be in perfect adjustment if the average length of the bars it cuts is 6 centimeters. A sample of 121 bars is selected randomly and measured. It is determined that the average length of the bars in the sample is 6.08 centimeters with a standard deviation of .44 centimeters
a. Formulate the hypotheses to determine whether or not the lathe is in perfect adjustment. b. Compute the test statistic. c. Using the p-value approach, what is your conclusion? Let ? = .05.