Give examples of some guidelines for creating a comfortable cross-cultural interaction
The following suggestions can enhance cross-cultural communication:
• Smile, show warmth, and be friendly.
• Attempt to learn and use key words, especially greetings and titles of respect.
• Thank clients for trying to communicate in English.
• Suggest that clients choose their own seat.
• Articulate clearly; speak in a normal volume.
• Paying attention to children appeals to women in most cultures; however, some believe that accepting a compliment about a child is not appropriate, especially in front of the child.
• When interacting with individuals who have limited English proficiency, always keep in mind that limitations in English proficiency do not reflect their level of intellectual functioning.
• Explain to clients that you have some questions to ask and that there is no intention to offend.
• If you are not sure how to interpret a particular behavior, ask for clarification.
• Follow your intuition if you believe something you are doing is causing a problem.
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