Stephanie Miller, factory manager at Stratford Manufacturing, told his shift supervisor, "Billy, our target reject rate is 1.5 percent or less. Your shift usually does a lot better than that, but your reject rate has been averaging 3 percent for the past month. That's unacceptable." Stephanie has identified a
A. performance gap.
B. unfreezing.
C. force field analysis.
D. refreezing.
E. loophole.
Answer: A
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