The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and ________
A) ask for relevant audience questions
B) capture your listeners' attention and get them involved
C) use an accepted organizational pattern such as chronology or geography/space
D) distribute all relevant handouts
B
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Which of the following financial incentives or rewards are customer determined?
a. merit raise b. pooled tips c. annual performance bonus d. Benefits
A donor made a large financial gift to the hospice that provided a family member with end-of-life care in gratitude for its service. The donor would be classified as a ______ donor.
A. devout B. repayer C. socialite D. invested
The "silent majority" represents a condition in which:
A. A vocal minority really is a solid majority. B. The winning side on an issue remains silent in order to mislead public opinion pollsters. C. Individuals think their opinion conflicts with those of most other people. D. Media coverage portrays the majority view, thereby making public expression unnecessary. E. None of the above occurs.
When may an employer require an employee to submit to a lie detector test?
a. When the employee has been hired for less than 90 days b. When the test is part of an on-going investigation into crimes that have occurred c. When the employer has reason to believe the employee is using illegal drugs on the job d. When all employees are being questioned using a lie detector