Customers who view a service as homogeneous ________
A) only patronize a preferred service provider
B) judge services on the basis of the providers
C) care less about the provider than about the price
D) pick a service provider based on functional attributes
E) opt for the service with the highest price, irrespective of quality
C
You might also like to view...
A company is not happy with the present document-copying capabilities so it decides to outsource its copying to a service firm. This is an example of a:
A) straight rebuy. B) modified rebuy. C) repetition purchase. D) new-task situation.
Product quality includes all of the follwing except
a. Durability. b. Appeal. c. Price. d. Performance.
A queuing model that follows the M/M/1 assumptions has ? = 10 and ? = 12. What is the average number of units in the system?
A) 0.83 B) 2 C) 2.5 D) 5 E) 6
If your DFD contains data flows that do not lead anywhere or data stores, processes or external entities that are not connected to anything else, your DFD is not accurate
Indicate whether the statement is true or false