A senior manager discovers that flaws in the computerized system are causing security lapses that compromise client confidentiality. Unauthorized persons can view records. The first action that the manager should take is to

A. find out who has been accessing files and fire those who have violated that agency policy.
B. shut down the system and implement temporary procedures to assure that only authorized staff have access to confidential files.
C. notify the agency attorneys.
D. notify clients of the problems.


B. shut down the system and implement temporary procedures to assure that only authorized staff have access to confidential files.

The first principal management must follow is to stop the leakage of information immediately. Other measures may be taken later, but the first step is to take control of the problem.

Social Work & Human Services

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