A generic term that is being used to denote an employee that performs all types of basic office functions is a/an
a. Coordinator.
b. Line manager.
c. Virtual assistant.
d. Assistant.
D
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Negotiators pursuing the yielding strategy
A. show high concern for attaining their own outcomes and high concern for whether the other party attains his or her outcomes. B. pursue their own outcome strongly and shows little concern for whether the other party obtains his or her desired outcome. C. show little interest or concern in whether they attain their own outcomes, and does not show much concern about whether the other party obtains his or her outcomes. D. show little interest or concern in whether they attain their own outcomes, but are quite interested in whether the other party attains his or her outcomes.
The practice of returning production jobs to the United States is known as__________
Fill in the blanks with correct word.
When customers have been surprised by a service outcome that is much better or worse than expected, they tend to look for reasons and their assessments of the reasons can influence their satisfaction. These perceived causes of service success or failure are known as:
A. Perceived disadvantages B. Blame states C. Service advantages D. Service attributions E. Fairness assessments
Four of the last five stocks your investment adviser recommended have outperformed the market.Thus, you believe that if you continue to follow her advice, that 80 percent of your investments will outperform the market over the long term. This belief is based on the:
A. law of large numbers. B. positive performance illusion. C. clustering illusion. D. gambler's fallacy. E. law of small numbers.