Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?
A. If workers have the relevant knowledge, then workers, not managers, should be in control of the work process itself.
B. The formal line of authority and vertical chain of command are the most essential steps to effective management.
C. Managers should avoid involving workers in analyzing their jobs to identify better ways to perform tasks, as this could lead to employees underperforming.
D. Members of different departments should avoid working together in cross-departmental teams to accomplish projects in order to minimize duplication of effort.
E. Managers' formal authority deriving from their position in the hierarchy should decide who will lead at any particular moment.
Answer: A
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