Describe the “Hard HRM” and the “soft HRM”.
What will be an ideal response?
Hard HRM: utilitarian/instrumental view sees employees as costs to be minimized and resources to be used for maximum return.
Soft HRM: developmental/humanistic view regards employees as assets worthy of investment and a resource of competitive advantage.
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Discuss why communications require evaluation
What will be an ideal response?
To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication
Indicate whether the statement is true or false
Leader-member exchange has the word “exchange” in it because
a. subordinates have to “bribe” their managers to get in the in-group by giving them kickbacks from their salaries and bonuses b. employees exchange smiles, friendly gestures, and other positive forms of emotional labor with customers c. in exchange for the privilege of being a member of the in-group, the in-group members produce higher quality work d. the employees exchange emotions (through emotional contagion processes) with their managers
What was the average annual rate of return on 3-month U.S. Treasury bills during the period 1990
to 2014? A) 3.04% B) 5.68% C) 4.23% D) 2.15%