Which of the following is not true regarding Chinese individuals and conflict?
A. Well-managed conflict contributes significantly to successful leadership in China.
B. Chinese are more competitive and individualistic.
C. Chinese are more likely to value harmony over discord.
D. Chinese place an emphasis on openness and collaboration.
B. Chinese are more competitive and individualistic.
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Which of the following terms best describes a conceptual scheme in science that is strongly supported, has not yet been found incorrect, and is based on the results of many observations?
A. a scientific model B. descriptive research C. experimental results D. a scientific theory or principle E. an experiment
Which of the following is a control risk related to payroll?
A) theft of inventory by staff B) a dishonest employee cashing a paycheck that was written to a fictitious person C) expenses being recorded as assets in order to manipulate earnings D) contracts being awarded to relatives of employees
Which of the following is most accurate about the use of persuasion in business?
A) Honesty is not just the best policy; it's the only policy. B) The goal is to manipulate employees into accepting a message. C) Some puffery and skillful misrepresentation make persuasive messages more effective. D) The key to persuasion is proving the weakness of the receiver's position.
______ is an effort by the organization to appease dissatisfied customers by offering credits, discounts, apologies, or free items/services.
a. Service recovery b. Customer satisfaction c. Order delivery d. Customer service