Which of the following is not likely to cause a labor efficiency variance?
a. We produced more units than were budgeted.
b. There was a flu outbreak and workers had to cover unfamiliar positions.
c. We purchased materials that were poor in quality.
d. One of the supervisors discovered a way to streamline a process.
a
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George, a customer relationship manager, is going to be away on vacation for a week. During his absence, he will continue to receive e-mails from customers. In order to maintain a positive customer-service image, George should use his e-mail program's auto-responder function to:
A. refer the customers to a staff member who can help. B. categorize all customer complaint e-mails as spam. C. delete all e-mails addressed to him while he is away. D. tell his customers that they cannot be helped.
The most recent attempt to regulate sports agents at the federal level:
A. SPORTS B. SPARTA C. ATHENS D. NCAA
Customers who experience a service failure and do not complain are more likely to make a repurchase than those who do complain.
Answer the following statement true (T) or false (F)
What did the -t, -n, -l, and -r options do?
What will be an ideal response?