When the first priority of a bank is to make loans to all good quality loan customers it is following the _________________________ doctrine.
Fill in the blank(s) with the appropriate word(s).
customer relationship
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Based on the following, which event should you be most concerned about?Risk EventLikelihoodImpactBad weather23Design flaw35Accident15Shipment delay22Power outage15
A. Accident B. Shipment delay C. Power outage D. Bad weather E. Design flaw
To project a positive, tactful tone in a written message,
a. rely only on positive words. b. compliment the receiver in the first and last paragraphs. c. avoid using second person when stating negative ideas. d. use active voice when conveying negative ideas.
Understanding where a company is competitive requires
A. identifying a company's core competencies and distinctive competencies (if any). B. developing quantitative strength ratings for the company and key rivals on each industry key success factor and each pivotal resource, capability, and value chain activity. C. determining whether a company has a cost-effective value chain. D. developing quantitative measures of a company's chances for future profitability. E. analyzing whether a company is well positioned to gain market share and be the industry's profit leader.
Identify abenefitof panel interviews.
A. Cost-efficiency B. Unilateral decision making C. Longer decision-making period D. Higher reliability because of multiple inputs