Frank is listening to Emma’s argument that assisted living facilities provide substandard care for their customers. Frank disagrees strongly but realizes that Emma’s anger is the result of abuse suffered by her grandmother while in assisted living. How should Frank frame his rebuttal?
What will be an ideal response?
Frank should be aware of how relational cues in the argument reveal Emma’s personal
stake in the issue. Emma’s experience should not be disputed but Frank should listen with
empathy and understanding and cautiously ask Emma to consider counter-examples (i.e., stories
of others who have had positive experiences with assisted care facilities). Frank’s verbal and
nonverbal responses should be appropriately compassionate and affirming.
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In situations in which words cannot be used, nonverbal are used to ______ spoken messages.
Fill in the blank(s) with the appropriate word(s).
Which paradigm is also called a “covering law” approach?
a. The Positivist Paradigm b. The Systems Paradigm c. The Interpretive Paradigm d. The Critical Paradigm
An important part of creating change in an organization for better client services is:
A. Set goals and a way to measure them B. Implement policies C. Poll employees for what would make their jobs easier D. A and B above E. B and C above
The phrase ________ means the degree to which coordinated efforts are essential to satisfactory completion of a task.
What will be an ideal response?