Trust is based on _______, which in turn is based on past acts of integrity and follow-through on promises.
A. cooperation
B. credibility
C. unity
D. honesty
E. cohesiveness
B. credibility
Trust is based on credibility, which in turn is based on past acts of integrity and follow-through on promises.
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A database-driven marketing program starts with assigning individual Internet customers IDs and passwords that:
A) allow them to access components of the company's website that are not available to those who are simply browsing the website B) engage cookies to record personal information from the customer's computer C) allow a firm to customize the products it sells to fit the profile of each customer D) allow a company to engage in an e-mail marketing campaign
Describe three types of suggestions used by salespeople. Provide an example of each to illustrate your answer.
What will be an ideal response?
In a ______, the amount received upon retirement will depend on the success of the investment of the retirement funds over the years.
A. utilization analysis B. vesting C. defined contribution plan D. defined benefit plan
Which role of the change agent is defined as helping a client attain its desired outcomes by clarifying alternatives, processes, and decisions?
a. Facilitative b. Gatekeeping c. Diagnostic d. Architectural