Which of the following maintenance cost elements is the most significant?
A) Tools
B) Software structure
C) Personnel
D) Number of customers
E) Hardware
D
Explanation: D) In general, the greater the number of customers, the greater the maintenance costs.
CL
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If you have strongly negative information to deliver as part of a positive message, you should
A) open with the negative information. B) use the indirect approach. C) put the negative information in a separate message. D) apologize for having to spoil the moment. E) put it at the beginning of the message.
Which of the following statements is TRUE if a bond's stated interest rate is the same as the market rate?
A) The bond will be issued at a premium. B) The bond will be issued at par. C) The bond will be issued at a discount. D) The bond will be issued for an amount lower than the maturity value.
A corporation's stockholders' equity section of the balance sheet may contain all except
a. T. McDonald, capital b. Retained earnings c. Additional paid-in capital d. Common stock
A helicopter operated by a metropolitan police department crashes, injuring the two policemen aboard and damaging a home. It crashes in a minority neighborhood, prompting speculation that this is yet another example of the oft-repeated charge that the police department does most of its patrolling in that community. Which of the following is the best way of handling this crisis?
A. Don't do or say anything until you have all the facts. B. Announce that the department is looking into the possibility of suing the company making the helicopter. C. Issue a news release, describing the technical problem that caused the crash using the technical language of the department's consulting engineer. D. Meet with neighborhood groups, reminding them that the police have to patrol their neighborhood more than most because the crime rate in the area is the highest in the metropolitan area. E. None of the above.