When a business allows employees to make decisions about how service is provided to customers it is practicing
A. empowerment.
B. relationship management.
C. quality control.
D. standardization.
E. employee equity.
Answer: A
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Being aggressive is an effective way to prevent con?ict
Indicate whether this statement is true or false.
Conflict may escalate at the "prevent" stage due to
A. conflicting interests and injured relationships. B. lack of attention and lack of protection. C. disputed rights and unequal power. D. poor skills and weak relationships.
Steve's Physco Skates sells its products to Walmart, who then sells them to the consumer. This is an example of a(n) ________
A) direct marketing channel B) producer channel C) indirect marketing channel D) horizontal marketing system E) corporate vertical marketing system
Master Manufacturing Corporation has exclusive control over the market for its product. Under the Sherman Act, this is
a. a per se violation. b. a violation if it acquired this power through "business acumen.". c. a violation if it acquired this power through "anticompetitive means.". d. not a violation.