Describe the three tiers of the typical support process
What will be an ideal response?
The first tier is the Help Desk or Call Center. This group is on the front line and helps to diagnose the severity of the problem. They will handle straight-forward problems such as users having trouble with their passwords or navigating the new system. If they can't handle the problem, it will be escalated to Tier 2 support. This is where the subject matter experts are used. They will usually handle questions about process integration and data flow in the new system. If the tier 2 SMEs can't handle the issue, it is escalated to Tier 3 support which may be a combination of technical staff with vendor support staff. These problems may require considerable research and patching to fix.
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Which of the following steps is part of an Excel function that can be used to generate a random number between 0 and 1?
a. RAND() b. RANDbetween() c. RANDOM() d. RD()
When deciding how far to carry the segmenting process,
A. cost considerations encourage less aggregating. B. segmenters should consider the demographic attributes of the target customers. C. profit should be the balancing point-determining how unique of a marketing mix the firm can offer to some target market. D. it is easier to develop effective marketing mixes for larger, more heterogeneous segments. E. the threat of potential competitors suggests more aggregating.
Did the plaintiff prove that St. Francis College had discriminated against him because of his Arabian ancestry?
A firm has prepared the coming year's pro forma balance sheet resulting in a plug figure in a preliminary statement—called the external financing required—of negative $250,000. The firm may prepare to ________.
A) sell common stock totaling $250,000 B) arrange for a loan of $250,000 C) do nothing; the balance sheet balances D) invest in marketable securities totaling $250,000