A client slammed a door on the unit several times. The nurse responds, "You seem angry." The client states, "I'm not angry."
What therapeutic communication technique has the nurse employed, and what defense mechanism is the client unconsciously demonstrating?
A. Making observations and the defense mechanism of suppression
B. Verbalizing the implied and the defense mechanism of denial
C. Reflection and the defense mechanism of projection
D. Encouraging descriptions of perceptions and the defense mechanism of displacement
ANS: B
This is an example of the therapeutic communication technique of verbalizing the implied. The nurse is putting into words what the client has only implied by words or actions. Denial is the refusal of the client to acknowledge the existence of a real situation, the feelings associated with it, or both.
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