In a competitive market it is important to retain customers, keep them happy and to increase the value of their orders. One of the techniques that has evolved to assist with this is called:
a. cause related marketing
b. transactional marketing
c. buzz marketing
d. customer relationship management
e. consumer data management
d. customer relationship management
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Effective group members ________ openly with any member of the group-done productively, without being offensive.
Fill in the blank(s) with the appropriate word(s).
What is the importance of NIOSH and OSHA in the service desk environment?
A. They conduct research on work environments and provide recommendations relating to areas such as preventing work-related illnesses and injuries and creating safe and comfortable work spaces. B. They assist organizations in ensuring that the technology they use is used as efficiently and as effectively as possible. They assist organizations in integrating existing technology with new technology. C. They provide solutions such as electronic white boards, instant messaging systems and remote control software that enable service desk analysts to communicate among themselves and with customers. D. They manufacture furniture and other office-related items and are the leader in ensuring that their products meet all federal, state, and local guidelines for products that are safe in the workplace.
The term ISP refers to users who disguise computer viruses as executable programs and send them across the internet.
Answer the following statement true (T) or false (F)
Which of the following is true of the Communications Decency Act of 1996?
A) Businesses can send spam e-mails as long as they don't lie. B) ISPs are not liable for the content transmitted over their networks by e-mail users and websites. C) Businesses are liable for invading the right to privacy if they send unsolicited e-mails. D) The number of servers an ISP can access in a geographical location is limited.