A way of describing the extent to which managers and others are truly willing to put the shared values and expectations of a culture into action is known as ________.
A. integrity
B. justice
C. equity
D. influence
Answer: A
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When Nielle saw Laura in the stockroom stuffing her purse with expensive printer cartridges, Laura was quick to say, "We've been friends since first grade, so I'm sure you won't say anything about this." This is an example of using a(n)
A. personal appeal. B. legitimating tactic. C. pressure tactic. D. coalition tactic. E. exchange tactic.
Assurance is the:
A) ability to perform the service dependably and accurately. B) ability of the service provider to respond to the customers needs on a timely basis. C) service provider's employees' knowledge and courtesy and the confidence they instill. D) high level of attention given to customers.
According to a National Highway Traffic Safety Administration study, distracted driving accounts for __________ of all accidents.
A. 25 percent B. 50 percent C. 60 percent D. 80 percent
Doc's Sports Club and Elite Fitness Corporation enter into a franchise agreement that provides for its termination at any time for "cause." Doc's fails to meet Elite's membership sales quota. Is this "cause" for termination? Explain.
What will be an ideal response?