Mrs. R., the mother of a young schizophrenic patient, seeks you out and begins to cry. She expresses concern over her daughter's behavior. Your best response to this woman is:
A.
"What is it that concerns you the most, Mrs. R.?"
B.
"Well, you know, that is part of the illness."
C.
"Here is a book on schizophrenia. This will help you."
D.
"Are you afraid your daughter will always be like this?"
ANS: A
The correct response is open ended to seek out more specifically why she is upset. Responses B and C shut down communication. Response D is making an assumption of why she is upset.
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