Bank of America uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services. Bank of America is using a(n) ________ program to improve service quality and service offerings.
A. standards analysis
B. quality gap analysis
C. empowerment
D. voice-of-customer
E. zone of tolerance
Answer: D
You might also like to view...
A researcher has collected the following sample data. The mean of the sample is 5. 1315121312The standard deviation is
A. 1.10. B. 1.2. C. 1.22. D. 1.5.
The document prepared by the vendor that is an itemized statement of goods listing the customer's name, items sold, sales prices, and terms of the sale is the ________.
What will be an ideal response?
In emerging markets, why do institutional voids occur and what can companies do to operate successfully in the presence of institutional voids?
What will be an ideal response?
A line chart that has no axes but is used to provide information on overall trends for time series data is called a
a. time series plot. b. sparkline. c. trendline. d. bubble chart.