The least tangible type of service is _____ services
a. regulated goods
b. nongoods
c. owned-goods
d. rented-goods
b
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________ is a notion that costs fall with cumulative production or delivery of a service and that, using the first few years of a product's life as a yardstick, the continued decline in costs is predictable
A) Benchmarking B) Experience curve C) Economies of scale D) Reintermediation
When the cost-adjusted-to-market method is used to account for an investment in stock, dividends received are accounted for as a reduction in the Investment account
Indicate whether the statement is true or false
Information collected through social media platforms can be integrated with other data captured in CRM systems to assist salespeople to develop appropriate and timely responses to their customers' post-sale service needs.
Answer the following statement true (T) or false (F)
In the context of the business costs of ethical failures, Level 1 costs that are less damaging and get more executive attention are the costs of
A. government fines and penalties. B. loss of reputation. C. corrective actions. D. remedial education. E. employee turnover and replacement.