Cell phones have morphed into ________ that offer more advanced computing ability and connectivity than basic cell phones.
A. Super computers
B. Smart phones
C. Streaming phones
D. Micro computers
Answer: B
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Customer satisfaction is an important focus for marketers because
A. the financial value of a satisfied, loyal customer over time can be significant. B. marketing research is an expensive proposition; the fewer times it needs to be done, the better off the company is. C. attracting new customers is easier than keeping old ones. D. consumers are unable to assess it by themselves. E. a 50 percent increase in customer retention can increase a company's profits by 5 percent.
Citibank CEO Walter Wriston believes a firm can "blow the competition away" by figuring out how to harness the collective genius of people in an organization.
Answer the following statement true (T) or false (F)
In the last half of last year (25 weeks), RioFit's 75 assembly line employees worked a combined total of 69,375 hours and reported 3 injuries. What is their incidence rate?
A. 3 B. 8.64 C. 17.3 D. 5
Overprovisioning is ________
A) wasteful of capacity B) highly labor-intensive C) both A and B D) neither A nor B