In the close of a message that is refusing a request, which of the following would be most positive and promote goodwill?
A) Proposing a solution
B) Creating options for future business
C) Focusing on benefits
D) Focusing on a meaningful apology
E) Proposing an alternative
Answer: E
Explanation: E) If you are refusing a request, consider whether you can grant a portion of the request or offer an alternative:
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Indicate whether the statement is true or false
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