Which of the following is not a characteristic of a defined benefit plan?
a. The employee makes all contributions to the plan.
b. Benefits may be paid as a single lump sum amount at retirement date.
c. Benefits can be based on career average salary.
d. In all cases, the value of pension benefits is directly related to the employee’s years of service.
ANSWER: A
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Which of the following will help a service provider overcome the limits imposed by the inseparability of services?
A) using differential pricing B) working with larger customer groups C) providing complementary services D) concentrating on physical evidence and presentation E) standardizing the service process
Which conflict management strategy is defined as an attempt to gain victory through force, skill, or domination?
A. compromise B. accommodation C. avoidance D. competition
What does BCF in a BCF Statement stand for?
a. balance, conflict, and forcing b. behavior, consequences, and feelings c. bartering, collaborating, and free-trade d. benefits, costs, and functions
Suppose one U.S. dollar can purchase 144 yen today in the foreign exchange market. If the yen depreciates by 8.0% tomorrow, how many yen could one U.S. dollar buy tomorrow?
A. 155.5 yen B. 144.0 yen C. 133.5 yen D. 78.0 yen E. 72.0 yen