Which of the following statements is true of customer lifetime value?
A. Customer lifetime value is a statement explaining how a salesperson's products will effectively solve the buyer's business issue.
B. Salespeople lay more emphasis on a single sale rather than the combined value of future sales.
C. There is no way to estimate the sum of future sales.
D. Customer lifetime value is expressed in terms of the combined total of all future sales discounted back into current dollars.
E. Customer lifetime value is only measured for transactions involving a solo exchange.
Answer: D
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