True service desk experts take the time and energy to continually update and improve their knowledge and skills.
Answer the following statement true (T) or false (F)
True
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Identify the traditional closing method based on self-perception theory in which the buyer begins to perceive himself or herself as being agreeable.
A. The benefit-in-reserve close B. The emotional close C. The minor-point close D. The continuous yes close E. The standing-room-only close
Which of the following is a good strategy for effectively handling demanding customers?
A. Avoid addressing the customer using his or her name. B. Accommodate every wish of the customer. C. Retaliate verbally when the customer becomes unreasonable. D. Be professional and respect the customer.
BRIC stands for ______.
a. Bolivia, Romania, Indonesia, Croatia b. Bulgaria, Republic of Korea, Iceland, Cuba c. Belgium, Rwanda, Italy, Costa Rica d. Brazil, Russia, India, China
Strict formal routing procedures are designed by firms that want to improve territory coverage and minimize wasted time.
Answer the following statement true (T) or false (F)