What types of metrics measure customer satisfaction?
A. Efficiency IT metrics.
B. Effectiveness IT metrics.
C. Both efficiency and effectiveness IT metrics.
D. None of the above.
B. Effectiveness IT metrics.
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In addition to deciding whether to use supply warehouses, cross-docking warehouses, and/or distribution centers, companies must also decide whether to ______.
A. rent a public warehouse B. use a contract warehouse C. own a private warehouse D. combine renting, contracting, and/or owning
The salesperson says, "Would you be willing to accept a limited 2-year warranty that only covers parts and not labor?" This is likely to be a ________ close.
A. technology B. negotiation C. continuous-yes D. T-account E. summary-of-benefits
The first stage in activity-based costing is to:
A. multiply the total cost of producing each good by the number of goods. B. identify specific activities that create indirect costs and determine the factors that drive the costs of these activities. C. divide the total cost of goods available for sale by the total units available for sale. D. identify specific activities that create direct costs and determine the marketing factors that influence the costs of these activities.
Which of the following is considered the economic engine of the whole analytics industry?
A) application developers and system integrators B) analytics user organizations C) analytics industry analysts and influencers D) academic providers and certification industries