Answer the following statements true (T) or false (F)
1. When there is short-term high demand, an organization should add capacity to fix the waits.
2. The design day and the capacity day are both concepts used by organizations to predict guest demand.
3. Any waiting-line model must include the number of guests arriving and how long it takes to serve guests.
4. The single-channel, multi-phase queue is essentially two or more single-channel, single-phase queues in sequence.
5. “People don’t want to wait in two lines” has been said to be a disadvantage of multi-phase queues.
1. False
2. False
3. True
4. True
5. True
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In order to reduce the avalanche of paper that has traditionally been part of litigation, and utilizing the advances in technology, some courts have ordered ________.
A. that lawyers only file documents on "legal size" paper B. that electronic filing of pleadings and other documents is mandatory C. that all pleadings be printed on both sides of a sheet of paper D. that smaller fonts and margins be used for all pleadings
Challenging followers to perform at high levels, setting standards for excellence, showing confidence in followers’ ability to reach goals is known as ______.
A. directive leadership B. supportive leadership C. participative leadership D. achievement-oriented leadership
Consumers will bear switching costs if:
A. the benefits of adopting the new technology outweigh the costs of switching. B. switching costs are substantial. C. the new products are packaged attractively. D. there is a lack of complementary products. E. the new technology is advertised subtly.
The rating format is not as important as the relevance and acceptability of the rating system.
Answer the following statement true (T) or false (F)