When supervising an unlicensed assistive personnel (UAP), the nurse offers unwarranted criticism that causes the UAP to feel defensive. The initial response by the UAP should be to
a. verbally defend against the unwarranted criticism.
b. allow the nurse to continue to project unwarranted criticism.
c. recognize the unwarranted criticism.
d. recognize that the unwarranted criticism must be directly related to the actual behavior that is being criticized.
ANS: C
Recognizing a putdown or unwarranted criticism is the first step toward dealing effectively with it. If a comment from a coworker or authority figure generates defensiveness or embarrassment, it is likely that the comment represents more than just factual information about performance. When faced with unwarranted criticism, the automatic response of many individuals is to become defensive and embarrassed and in some way actually begin to feel inadequate, thus allowing the speaker to project unwarranted feelings onto the nurse. The putdown or criticism may be handed out because the speaker is feeling inadequate or threatened. Often it has little to do with the actual behavior of the nurse to whom it is delivered.
You might also like to view...
A child diagnosed with type 1 diabetes six months ago is being seen in the clinic because the mother has questions about why her child has not needed insulin for the past week. Which response by the mother indicates that more teaching is needed?
A) "I still need to check my child's blood glucose levels." B) "The honeymoon period will most likely end in a few months." C) "This period of insulin production is temporary." D) "My child no longer has diabetes."
While reviewing medications taken by a patient scheduled to have a bone marrow aspirate, a nurse would be most concerned if the patient reported taking which of the following?
1. Aspirin (acetylsalicylic acid) 2. Tylenol (acetaminophen) 3. Gas X (simethicone) 4. Prilosec (omeprazole)
A 38-year-old client is being prepared for extensive surgery under general anesthesia
The client has been prescribed atropine. Which side effect of the drug should the nurse watch out for and report immediately to the healthcare provider? A) Urinary retention B) Difficulty swallowing C) Dryness of the mouth D) Constipation
A 50-year-old woman who is postmenopausal is taking an aromatase inhibitor as part of a breast cancer treatment regimen. She calls her primary care NP to report that she has had hot flashes and increased vaginal discharge but no bleeding
The NP should: a. schedule her for a gynecologic examination. b. recommend that she use a barrier method of contraception. c. tell her to stop taking the medication and call her oncologist. d. reassure her that these are normal side effects of the medication.