Sue discovers that by rearranging the design of components in a product, she is able to reduce the product housing by 20%, which saves the company money on materials, packaging, and shipping. Her redesign strategy is an example of
A. total quality management.
B. customer relationship management.
C. flexible manufacturing.
D. value chain management.
E. facilities layout.
Answer: D
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A drawback to applying actual overhead to production is the delay in assigning costs to jobs or products
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Functional congruence refers to how well something with an environmental purpose fits into the service setting. 2. Signs always convey their messages through the use of symbols. 3. The attire of the hospitality organization’s employees is part of the environment. 4. Two guests who have different cultural values and beliefs may respond differently to the same service environment.
Which of the following statements is true regarding more traditional measures of financial performance?
A) They often look at a company's performance from four different but related perspectives: financial, customer, internal business, and learning and growth. B) They are often superior to measuring a company's performance than the balanced scorecard approach. C) Performance problems are often not captured in as timely a fashion as with the balanced scorecard approach. D) They tend to focus on nonfinancial rather than financial measures of performance.
Bob and Ray own a vacation home as joint tenants with each having 50 percent ownership. Ray
then sells his 50 percent to Steven without Bob's knowledge. Two weeks later Steven dies unexpectedly. Which of the following is true? A) Steven never got half the property because Ray's attempted sale was ineffective since it was made without Bob's knowledge. B) Steven's share of the property goes to Bob. C) Steven's share of the property passes according to the terms of Steven's will. D) Steven's share of the property goes back to Ray.