____ certifications include Customer Service Qualified, Certified Support Professional, and Certified Support Professional Supervisor and are geared to companies providing external customer support.
A. HDI
B. ITIL
C. TSIA
D. Project Management
Answer: C
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Hospitality employees are different from manufacturing employees; in addition to task skills, they must have ______.
a. an understanding of basic culinary principles b. extensive experience c. a warm personality d. interpersonal and problem-solving skills
When managers plan, they may use cost behavior to decide how to change the mix of products to meet changing demand
Indicate whether the statement is true or false
When doing an account reconciliation, interest earned on your account should be:
A. deducted from your checkbook ledger. B. added to your checkbook ledger. C. ignored because the bank has already recorded it. D. listed as outstanding. E. treated like a loan.
A product-oriented layout
a. improves coordination among operations. b. reduces work in process inventory. c. All of these choices. d. reduces lead time.