The dominating style of handling conflict reflects a __________ degree of assertiveness and a __________ degree of cooperativeness.
A. high; high
B. high; low
C. low; high
D. low; low
E. low; medium
Answer: B
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Andrew is in his first week on the job in the accounting department at XYZ Corporation. He graduated from college six months ago, with a degree in accounting. Before getting his current position, he had been working as a waiter in a restaurant to earn money, while he searched for a position in accounting. According to the path-goal approach, the most appropriate leader style to use would be ______.
a. directive b. supportive c. participative d. achievement-oriented
An unhappy customer can do any one or a combination of which four things?
a. harass, worry, harm the organization, and bother employees b. hurt, bother, hate, and complain c. leave never to return, complaint, retaliate, and bad-mouth the organization d. complain, retaliate, harm the organization, compliment
The highest form of partnering is the:
A) marketing alliance B) value-added alliance C) partnering alliance D) customer partnership alliance E) strategic selling alliance
The minimum potential transfer price is determined by
a. Incremental costs in the selling division plus the oppurtunity cost of the facilities used. b. negotiations between the buying and selling divisions. c. the lowest outside price for the item. d. the extent of idle capacity in the buying division.