In the _____ communication model, both the buyer and the seller participate actively in the exchange of information
Fill in the blank(s) with correct word
one-to-one
personal contact
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Answer the following statements true (T) or false (F)
1. The RATER scale enables customers to rate the quality of manufactured goods along five dimensions. 2. On her first visit to a new doctor's office, Melanie noted the fine furniture in the lobby and the crisp white coats that each of the staff wore. She was judging the tangibles dimension of the RATER scale. 3. Twice daily, factory workers at Teller Copperworks select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in benchmarking. 4. Reduced cycle time means a reduction in steps in a work process.
________ is mechanisms that partner firms can use to better align their self-interests. In these arrangements, a supplier assists its customers in becoming more profitable and exposes itself to potential or actual losses in accomplishing this
a. Flare out by unbundling b. Flare out with augmentation c. Arbitration d. Risk-sharing, gain-sharing agreement
Which of the following is a law associated with veterans of the Vietnam War?
A. VIET B. VEVRAA C. LLFPA D. USERRA E. IRCA
Cooperative relationships such as ________ have potential advantages such as entering new markets, reducing manufacturing (or other) costs in the value chain, and developing and diffusing new technologies.
A. acquisitions B. mergers C. franchises D. joint ventures and strategic alliances