What is the customer retention for a company given an average customer life of two years?
A) 40%
B) 50%
C) 75%
D) 80%
E) 100%
B
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Front-line service providers are the service desk staff who interact directly with customers.
Answer the following statement true (T) or false (F)
Siobhan recently quit her job at Acme Global. Under ______, Siobhan can continue to pay for her group health insurance through Acme Global to avoid having a gap in her coverage.
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Indicate whether the statement is true or false