What are the key items a firm should consider with respect to controlling a private fleet?
The key to private fleet management deals with controlling cost and performance (See Table 13-7). To understand costs they must be gathered by function and at the source. For instance fuel per vehicle and trip in order to understand fuel cost by differing types of vehicles and routes to predict and control contribution to cost and therefore impact on profit. There is no way to understand these variables if these costs are aggregated at a fleet level.
Collection of cost by driver, vehicle, route, load, etc., will allow identification and root cause analysis of problem areas within the fleet.
Firms need to understand performance in terms of labor hours, asset utilization, tonnage hauled, vehicle operating hours, number of stops, etc. By understanding and analyzing such data the fleet manager is able to measure utilization and make effective decisions on what should be changed. Understanding total transportation cost per for items allows better pricing strategy and understanding of what individual items contribute to profitability once their distinct logistics burden has been accounted for.
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Which of the following statements is true of customer loyalty?
A. It refers to customers making repeat visits to a retailer and being satisfied with their experiences. B. It occurs when customers purchase merchandise and services from a retailer because of its convenient location. C. It is the sole result of superior customer service. D. It is an emotional connection between a retailer and a customer. E. It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions.
Why is privacy important when choosing a place to conduct an interview?
A. It ensures confidentiality B. It reduces anxiety C. It minimizes interruptions D. All of these
Our team feels a sense of unity and relatedness that helps us identify with the greater value of our organization because our leader’s use of which characteristic of a servant leader?
A. stewardship B. building community C. commitment to the growth of people D. awareness
Are instant messaging and blogging considered communication channels in the workplace?
A) Yes. B) No.