Emotions are a relatively new area of OB, but an “affective revolution” has taken place in the field which has led to new implications for ______.
A. managing moods
B. managing performance
C. effective leadership
D. managing the affective events theory
C. effective leadership
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Robert was running low on cash and could not buy his Marketing textbook by the first day of class if the bookstore did not accept his credit card. Luckily, the bookstore accepted his VISA card, so the bookstore created ________ utility for Robert.
A. form B. price C. time D. place E. possession
Creating a niche by differentiating one's product or service often allows small firms to compete successfully with market leaders.
Answer the following statement true (T) or false (F)
The perception of reality of both the sender and the receiver
a. is limited by signals we receive through our five senses. b. appears the same to each person when communication is effective. c. eliminates confusion in communication. d. is the same for people from the same culture.
In the Big Five taxonomy, the personality dimension ________ is more likely to be valuable in jobs that involve rapid changes in job demands.
A. openness to experience B. extraversion C. neuroticism D. agreeableness E. conscientiousness