Colin has been directed by his boss to determine if the company is meeting customers' service quality expectations. One of Colin's problems is that services are ________, making evaluation of service quality difficult.
A. indefinable
B. unequally distributed
C. substantial
D. intangible
E. quantifiable
Answer: D
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Answer the following statements true (T) or false (F)
1. Someone with a Conventional MDL will likely perceive someone with an Expressive MDL to be rude or embarrassing. 2. Employers can expect members of the Millennial generation to have high loyalty to the company or organization. 3. Having a high IQ is more powerful than emotional intelligence in terms of workplace success. 4. Transactional leadership seeks to achieve solid, consistent performance from subordinates through a process of bilateral exchange. 5. Historically, the communication discipline was focused on the nurture side of the nature-nurture debate.
Before a check authorization is issued, the following documents must be in agreement, except for the
a. invoice. b. remittance advice. c. purchase order. d. receiving report.
The difference between the actual cost of the input and its planned cost is
A) the total budget variance. B) the usage variance. C) the price variance. D) the efficiency variance. E) the budget variance.
The Environmental Protection Agency (EPA) was created by Congress to
a. consolidate environmental regulations under one agency. b. protect corporate investors. c. prevent conflicts between the Departments of Commerce and Interior. d. eliminate discrimination.