Consider the following statements. Which one of them is phrased in a negative way?
A) Please clarify your request.
B) Your copier will be repaired next week.
C) Your payment is late.
D) Thank you for sharing your concerns about your shopping experience.
E) Please verify the enclosed statement and provide a correct copy.
Answer: C
Explanation: C) "Your payment is late" does not consider the situation from the recipient's point of view. Instead, it focuses on his/her failure, which is likely to alienate the recipient.
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