When the emotion is genuine, but its origin is somewhere other than the employee's immediate context, they are practicing surface acting

Indicate whether this statement is true or false.


FALSE

Communication & Mass Media

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Targeting ads for specific consumer groups is called

A) positioning. B) lowest common denominator. C) unique selling proposition. D) viral advertising.

Communication & Mass Media

A(n) ________ statement must be made by the observer after observation and must be limited to what is observed

A) inferential B) factual C) fact-inference D) personal

Communication & Mass Media

Computer-mediated communication (CMC) is considered a __________ medium channel

because it carries only one code and does not convey nonverbal messages. Fill in the blanks with correct word

Communication & Mass Media

________ can help us develop stronger interpersonal relationships

a. Avoiding conflict b. Managing conflict c. Gunnysacking d. Using exit strategies

Communication & Mass Media