As the administrative manager in a law office, you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office. What difficulties are you going to have in doing this, and how are you going to overcome them?
What will be an ideal response?
Productivity measures for a law office are difficult. Simple criteria, like number of cases processed, fail to consider complexity of the case. Even counting wins is difficult, as many cases are settled with some sort of compromise. External elements such as the quality of the opposing counsel and the tenacity of the opposition also make counting look rather silly.
Categories of cases can help (i.e., uncontested divorce, no personal injury auto case, etc.). However, many firms end up counting hours billed. This in turn leads to other problems, as noted by the number of false billing cases.
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What are the two core principles of TQM? Explain the assumptions underlying each.
What will be an ideal response?
Significance of the overall effect indicates that some differences exist between some of the treatment groups
Indicate whether the statement is true or false
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A. Attrition B. Submission C. Domination D. Influence