________ is best described as a set of goal-directed actions a firm takes to gain and sustain superior performance relative to competitors.
A. Behavior modification
B. Strategy
C. Competency management
D. Credo
Answer: B
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An instrument is not considered canceled if it is destroyed or mutilated by accident or by an unauthorized third party
Indicate whether the statement is true or false
A small customer service project that is used to test a potential initiative is referred to as a?
a. Customer service pilot project b. Customer service test project c. Customer service demonstration project d. Customer service exploratory project
Which of the following lists the stages of the industry life cycle in the correct order?
A. introduction, shakeout, maturity, growth, and decline B. introduction, growth, shakeout, maturity, and decline C. introduction, shakeout, growth, maturity, and decline D. introduction, growth, maturity, shakeout, and decline
The safeguarding of transportation systems is referred to by the term _______.
a. transportation redundancy b. transportation security c. transportation defense d. transportation logistics