According to research studies, a leader is likely to positively influence the customer service behavior of employees when the leader
A) is charismatic and good at setting visions.
B) imposes strict control over employee behavior.
C) is so grouchy and angry that he or she is a good model of behavior to avoid.
D) complains a lot about poor customer service.
Answer: A
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. Identify your strengths and weaknesses within the deliberate practice. How would you improve in the areas of weaknesses?
What will be an ideal response?
The antitrust laws were passed in response to general changes in the national business
environment caused by: A) The expansion of the United States west of the Mississippi River following the Louisiana Purchase. B) The rapid boom in consumer products following the Second World War. C) The stock market crash of 1929 and the Great Depression. D) The rise of the railroads and industrialization in the latter part of the 1800s. E) The United States gaining independence from England.
________ advertising is considered a directional medium because it points consumers toward where their purchases can be made rather than creating awareness or demand for products or services.
A. Ambient B. Specialty C. Aerial D. Transit E. Yellow Pages
List the most important factors for advertising success.
What will be an ideal response?