In the reactive phase of conflict management, an organization should employ strategies either to bolster or repair its reputation in the eyes of key publics
Indicate whether this statement is true or false.
FALSE
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While writing a lead sentence for an article, which strategy helps capture the imagination of the audience?
a. Tell a story b. Keep it long c. Go for a two sentence-punch d. Use weak verbs
According to the textbook, the speech about "The Geisha" illustrates the virtues of a good informative speech. What organizational pattern did the speech use?
a. chronological b. causal c. problem-solution d. topical
In empathic listening, you try to
A. understand speaker's point of view. B. discern the speaker's background. C. understand your own point of view. D. discern the your own background.
Which of the following statements about cultural displays of emotion is FALSE?
A. There is some cultural variation in the way that cultures define primary emotions. B. Emotional display rules are likely to be directly affected by biological structures. C. There is little cultural variation in the way that people express primary emotions. D. After contact with Western cultures, preliterate cultures tend to adopt Western display rules.