Which of the following statements is true with regard to costs of quality?
a. Internal failure costs are costs that result from defects or quality problems discovered inside the factory.
b. External failure costs are costs resulting for defects in distribution or warehousing of products (i.e., outside the manufacturing facility).
c. An example of internal failure costs is the cost of managing product returns by unsatisfied customers.
d. An example of external failure costs is the cost of handling product warranties.
d. An example of external failure costs is the cost of handling product warranties.
You might also like to view...
This barrier to effective intercultural communication occurs when you avoid topics because they can create tension:
A) accent bias B) vernacular bias C) stereotyping D) walking on eggs
Which of the following statements is most accurate for why people undertake or accept change initiatives?
a. People undertake change for the money b. People undertake change when they believe that the benefits outweigh the costs c. People undertake change when they are completely confident they are prepared and it is the right step for the organization d. People undertake change to build their resumes and experience
The ________ principle requires that financial information is supported by independent, unbiased evidence.
Fill in the blank(s) with the appropriate word(s).
Average age of inventory can be calculated as inventory divided by 365
Indicate whether the statement is true or false