The health facility serves a large minority population with its own particular language. How would this population best be included in the agency's culture?
1. Use family members as interpreters.
2. Computer programs with common phrases available to patients and staff.
3. A list of interpreters available for calling in when needed.
4. Staff representative of the minority and other staff with bilingual skills.
4
Explanation: 1. Family members have too personal an investment to serve as interpreters.
2. Computer programs are impersonal.
3. Call-in interpreters are impersonal and may not be available when needed and in a timely fashion.
4. Minority-affiliated and bilingual staff who provide the direct care would provide a personal contact, establish trust, and serve as a visible sign of the agency's commitment to serving that population.
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