Writing a message that includes information readers might find helpful and using content and tone to provide an element of entertainment is best accomplished in what type of message?
A) Direct messages
B) Indirect messages
C) Persuasive messages
D) Good news messages
E) Goodwill messages
Answer: E
Explanation: E) In addition to creating messages for a specific goodwill reason, you can craft almost any routine message in a way to build goodwill. Two ways to do this are by providing information that your readers might find helpful and by using the content and tone of your message to provide an element of entertainment. For example, if you send monthly billing statements to customers, you can include tips on how to save money by using your products in a more efficient manner.
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