Leaders evaluate the competence and commitment of followers in which leadership theory?
A. path-goal
B. leader-member exchange
C. servant
D. situational
D. situational
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What effects on a retail store's accounting equation occur when merchandise returned by customers is recorded?
a. Stockholders' equity decreases and liabilities increase. b. Assets and stockholders' equity decrease. c. Assets and stockholders' equity increase. d. Assets decrease and liabilities increase.
When formulating goals and objectives for an MPR plan, it is best to make broad, general statements that can be modified and narrowed when the plan is implemented
Indicate whether the statement is true or false
Answer the following statement(s) true (T) or false (F)
1. Customer segmentation refers to a firm grouping its customers within its customer database. 2. It makes little sense to segment customers on the basis of profitability. 3. A company may discover that it has (in the past) made significant efforts to retain unprofitable customers. 4. Customer profitability can change over time. 5. CRM systems can be viewed as substitutes for customer relationship initiatives.
All of the following statements about the online real estate services market are true except:
A. the first step in the home buying process for nearly all ages of home buyers is to look online. B. the major impact of Internet real estate sites has been in influencing offline decisions. C. the primary service offered by real estate sites is a listing of houses available. D. the Internet and e-commerce have created a revolution in the real estate value chain.