The first stage in the persuasive process is
A) understanding. B) anticipation.
C) awareness. D) agreement.
C
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Amber wants to make a sale. According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try
a. speaking in a rate much faster than her customer’s. b. lightly touching her customer. c. avoiding direct eye contact with her customer. d. keeping her facial expression as neutral as possible. e. None of these are advisable to gain compliance.
Which of the following is false?
a. Effective communication is vital to maintaining long-distance friendships. b. The ability to deal effectively with superiors who tell racist jokes requires good communication skills. c. Communication skills are needed outside of one's professional environment. d. Communication is essential only to careers that require public speaking skills.
If you experience a great deal of anxiety when you are preparing to give a speech, you might consider systematic desensitization, which includes relaxing, visualizing, and active engagement.
Answer the following statement true (T) or false (F)
Broadcast journalism is governed through the ______ due to its use of the public airwaves.
A. Federal Trade Commission B. Food and Drug Administration C. Federal Department of Agriculture D. Federal Communication Commission